Customer Satisfaction
Return & Refund Policy
Effective Date: October 2026 | Transparent & Devotee-First
1. 7-Day Hassle-Free Returns
We stand behind the authenticity, spiritual purity, and artistic craftsmanship of every item we curate. If you receive an item that is defective, different from description, or damaged, you may request a return or replacement within 7 days of delivery.
2. Eligible vs. Non-Returnable Items
Eligible for Return
- Brass & Metal Idols, Diyas, Aarti Lamps
- Puja Thalis, Ghanta (Bells), Shankh (Conch)
- Unused Japa Malas, Yantras, Pooja Chowkis
- Religious Books & Unopened Samagri Boxes
Non-Returnable for Sanctity
- Fresh Sacred Flowers & Belpatra
- Opened Food/Prasad, Pure Ghee once seal broken
- Used Camphor / Dhoop / Incense sticks
- Customized Astrological Gemstones
3. Refund Process & Timelines
Once the returned item is collected and verified at our quality center, your refund will be processed immediately:
- Prepaid Orders (UPI / Cards / Netbanking): Refund credited back to your original source account within 3 to 5 banking days.
- Cash on Delivery (COD) Orders: Refund credited directly to your preferred Bank Account or UPI ID via instant secure transfer.
4. How to Initiate a Return
Initiating a return is simple and takes under 2 minutes:
- Go to My Orders and select the order.
- Or message our care team via WhatsApp at +91 1800-000-0000 or email info@pujasanskriti.com with your Order ID and photo.
- Our logistics partner will arrange a doorstep reverse pickup at zero additional cost to you.